Shipping & Returns
Shipping Policy
At Krewla, all of our products are made to order. This allows us to reduce waste and create each item specifically for you.
Order Processing & Production
Once an order is placed, it enters production before shipping.
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Production time: Typically 2–7 business days
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Production times may be longer during high-volume periods such as holidays, sales, or new releases.
Shipping timelines begin after production is complete, not on the order date.
Shipping Rates & Delivery Times
Shipping rates are calculated per item and shown at checkout. If your order includes multiple items, additional item rates apply.
🇺🇸 United States
| Shipping Method | Estimated Delivery Time | First Item | Additional Item |
|---|---|---|---|
| Economy | 4–8 business days | USD $4.29 | USD $2.09 |
| Standard | 2–5 business days | USD $4.75 | USD $2.40 |
🇨🇦 Canada
| Shipping Method | Estimated Delivery Time | First Item | Additional Item |
|---|---|---|---|
| Standard | 10–30 business days | USD $9.39 | USD $4.39 |
🇦🇺 Australia
| Shipping Method | Estimated Delivery Time | First Item | Additional Item |
|---|---|---|---|
| Standard | 10–30 business days | USD $12.49 | USD $4.99 |
🌍 Rest of the World
| Shipping Method | Estimated Delivery Time | First Item | Additional Item |
|---|---|---|---|
| Standard | 10–30 business days | USD $10.00 | USD $4.00 |
Shipping Notes
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Delivery times are estimates and may vary due to carrier delays, customs processing, weather, or peak demand.
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Orders containing multiple items may ship separately.
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Shipping costs are non-refundable once an order has shipped.
Tracking Information
Once your order ships, you’ll receive a shipping confirmation email with tracking information (when available).
Please allow 24–48 hours for tracking updates to appear.
International Orders & Customs
For international orders:
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Customers are responsible for any customs duties, taxes, or import fees charged by their country.
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Krewla is not responsible for delays caused by customs authorities.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout.
Krewla is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Orders
If your order is delayed beyond the estimated delivery window or marked as delivered but not received, please contact us within 30 days of the estimated delivery date, and we’ll do our best to assist.
Contact
If you have any questions about shipping, reach out to us at: Contact Page
Returns & Exchanges Policy
At Krewla, each item is made to order specifically for you. Because of this, all sales are final, and we are unable to accept returns or exchanges for change of mind, sizing, or color selection.
We encourage customers to carefully review product descriptions, size charts, and order details before completing a purchase.